1. Information We Collect
We collect the information needed to provide and manage RivetAlgo services, including:
- Account information: name, email address, login details, and other information you provide during signup or account management.
- Subscription information: selected plan, subscription status, billing history, Stripe customer identifiers, and transaction records.
- Payment information: payments are processed by Stripe. RivetAlgo does not store full credit card numbers, bank account numbers, or card security codes on its own systems.
- TradingView access information: your exact TradingView username and related access status when you request invite-only TradingView script access.
- Communications: messages, support requests, feedback, and related contact details.
- Technical and usage information: IP address, device type, browser type, pages viewed, referring pages, approximate location, log data, cookies, and similar technologies.
2. How We Use Information
We use personal information to:
- Create, authenticate, and manage user accounts.
- Process subscriptions, payments, renewals, and cancellations.
- Confirm active plan status and provide or remove invite-only TradingView script access.
- Respond to support requests and communicate about your account or subscription.
- Operate, secure, debug, and improve our website and services.
- Prevent fraud, abuse, unauthorized access, and other harmful activity.
- Comply with legal, tax, accounting, and regulatory obligations.
3. Stripe Payments
We use Stripe to process payments and manage subscription billing. When you pay through Stripe, Stripe may collect and process payment details, billing information, device data, and fraud prevention information according to Stripe's own terms and privacy policy. You can review Stripe's privacy policy at stripe.com/privacy.
4. TradingView Username and Script Access
If you request access to invite-only TradingView scripts, we collect your exact TradingView username so we can locate your TradingView account and manage script access while your RivetAlgo plan is active. We use this information only for subscription administration, access provisioning, support, security, and related recordkeeping.
RivetAlgo is not affiliated with, endorsed by, sponsored by, or approved by TradingView, Inc. Your use of TradingView remains subject to TradingView's own terms and privacy policy.
5. Cookies and Similar Technologies
We may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, understand site usage, improve performance, and protect the service. You can control cookies through your browser settings, though disabling some cookies may affect account or checkout functionality.
6. How We Share Information
We do not sell your personal information. We may share information only as needed with:
- Service providers: vendors that help us host the website, manage accounts, process payments, send emails, provide support, analyze usage, or secure the service.
- Stripe: for payment processing, subscription management, tax, fraud prevention, and billing support.
- TradingView-related access workflows: when needed to provide, manage, or remove requested script access.
- Legal and safety recipients: when required by law or when we believe disclosure is necessary to protect rights, safety, security, or prevent fraud.
- Business transfers: if RivetAlgo is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.
7. Data Retention
We keep personal information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, prevent abuse, and comply with legal obligations. TradingView usernames are retained while needed to manage requested script access and for a reasonable period afterward for support, audit, and subscription records.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or internet transmission is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain uses of your personal information. You may also have the right to opt out of certain disclosures or marketing communications.
You can request account updates, deletion, or other privacy help by contacting us using the information below. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights required by applicable law.
10. Marketing Communications
If you receive marketing emails from us, you can unsubscribe using the link in the email or by contacting us. We may still send transactional or service-related messages about your account, subscription, security, or policy updates.
11. Children's Privacy
RivetAlgo is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
12. International Users
If you access RivetAlgo from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Privacy laws in those locations may differ from those in your location.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If changes are material, we may provide additional notice as required by law.
14. Contact Us
For privacy questions or requests, contact RivetAlgo at privacy@rivetalgo.com.